Shift Leader | Lick Honest Ice Cream | Autry Park

About Lick Honest Ice Creams

We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family!

Theroleoftheshift Leaderistoactasamonitorandenforcerofthedayto dayoperationsandprocedures, staff supervision and customer experience.

The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience.

This person reports to the Shop Manager.

• Fullysupporttheowner’smissionandintegrityof thebrand
• Fullyengageindaytodayoperationsprimarilyinfrontofhousebutwithconsiderationsofbackof house as well (they work together).
• Maintain highest shopandkitchensanitary andcleanlinesslevels
• Treat thispositionasapriorityandbeexcitedtobeatwork
• Surface concerns orfrustrationsimmediatelyanddirectlytoshopmanager
• Assume positive intent
• Leadbyexample

• Haveknowledgeofprinciplesandprocessesforprovidingcustomerandpersonalservices.
  
  This includescustomerneedsassessment,meetingqualitystandardsforservices,andevaluationof customer satisfactions.
• Supervisethefrontendstaffduringyourassignedshift
• Duringclosingshifts,countdrawerandcorrectlypreparedeposits,drawerfundandreservefunds
• Beknowledgeableandenthusiasticabout Lick Honest Ice Creamsandwhatmakesouricecream  unique, and share this knowledge with customers
• Aidownersandshopmanagerinmaintainingstaffknowledgebasefornewflavors,preparation methods, etc.
• Monitor staff andreportanystaff issuesdirectlyto
  
  Shop Manager
• Monitorstaffknowledge,scoopsizesandemployee/customerinteractionandguidestaffas necessary
• Identifyanycustomerissues/complaintsandtakenecessarystepstocorrectthem
• Performallotherrelateddutiesas requested
• Followallpoliciesandproceduresoutlinedinthecompany handbook
• Ensuresafeenvironmentwithinshopbymonitoringemployeeactionsandcustomerbehavior
• Maintainingprivacyinregardstoalarmcodes,safecodesand allotherconfidentialinformation

Essential Functions

• Handle public inquiries in a timely and friendly manner
• Must beavailableforat least 3shifts aweek
• Abletocommunicateclearlyandprofessionallywithcustomersandteammembers(face-to face or by telephone)
• Abletostandforshifts lastingupto,butnot limitedto,8hoursoftimeonconcreteflooring
• Performtaskswhichinvolverepetitivemotionincluding,butnotlimitedto,the useofarms,hands, wrists, back
• Abletousehandstohandle,control,orfeelobjects,toolsorcontrols
• Manageone’stimeandthetimeof others
• Monitor andcontrolresources,includingbutnotlimitedtocollectingpaymentsforgoodsorservices, counting and managing till, managing inventories