Front Desk, Customer Service​/HelpDesk

• Opportunity for advancement
• Employee discounts
• Flexible schedule

The Gym Front Desk Associate is responsible for overseeing front desk operations and helping ensure the gym runs smoothly, efficiently, and professionally. This individual serves as the first point of contact for members and guests and is expected to provide excellent customer service while maintaining a safe, clean, organized, and welcoming environment.

This position requires a high level of trust, reliability, professionalism, and attention to detail. The employee will be entrusted with opening and closing responsibilities, handling confidential member and payment information, answering phone calls, processing transactions, and monitoring the overall functionality of daily gym operations.

• Arrive on time and complete all required opening and closing duties.
• Open and secure the facility according to established procedures.
• Ensure gym equipment, lighting, music, and other necessary systems are functioning properly.
• Verify that the facility is clean, organized, and ready for members.
• Complete closing checklists and ensure all equipment and areas are properly secured.
• Follow all security procedures, including locking doors and setting alarms when applicable.

• Greet members and guests in a friendly, professional, and welcoming manner.
• Check members in and assist with membership-related questions.
• Answer incoming phone calls and respond to inquiries professionally.
• Communicate gym policies, membership options, and general information.
• Handle member concerns and complaints appropriately, escalating issues to management when necessary.
• Maintain a professional and positive atmosphere at the front desk.

The ideal candidate must demonstrate:

• Trustworthiness and Integrity: Ability to handle confidential financial and personal information responsibly.
• Reliability: Consistent attendance, punctuality, and dependability.
• Accountability: Takes ownership of responsibilities and completes assigned tasks without constant supervision.
• Professionalism: Maintains a positive, respectful, and professional attitude with members, guests, and coworkers.
• Attention to Detail: Follows opening and closing procedures and accurately handles payments and administrative tasks.
• Communication
  
  Skills:
  
  Communicates clearly and professionally in person and over the phone.
• Problem-Solving: Able to recognize issues, take appropriate action, and notify management when necessary.
• Initiative: Does not wait to be told what needs to be done and takes pride in maintaining the facility.