Customer Query & Resolution Agent
Listed on 2026-11-04
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
DHL Express is hiring a Query Handling Backline Agent in Houston. You will handle incoming customer inquiries via phone, email, and chat, providing timely, accurate information to support satisfaction and retention.
The role includes promoting products, handling disputes, and delivering strong service at call centers to ensure efficient issue resolution. Requirements include an Associate degree and 2+ years' related experience, plus strong Microsoft Office skills and SAP certification.
We invite applications for the Customer Query & Resolution Agent position located in Houston, TX, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Query & Resolution Agent role in the description above.
We appreciate your interest in this position.
Join DHL Group and contribute to our ongoing work.
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