Customer Care & Dispute Resolution Specialist
Listed on 2026-11-04
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
DHL Express is seeking a Backline Agent to handle inbound customer inquiries, provide accurate information, and support resolution of issues across multiple channels. The role requires professional communication, problem solving, and a customer-first mindset.
You will review inquiries, process adjustments and refunds, and collaborate with teams to ensure timely, high-quality responses to customers in a busy call center environment.
This posting is for the Customer Care & Dispute Resolution Specialist role at DHL, based in Houston, TX, United States.
Learn more about the Customer Care & Dispute Resolution Specialist role in the description above.
We appreciate your interest in this position.
Join DHL and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
We are looking to fill the Customer Care & Dispute Resolution Specialist position at DHL in Houston, TX, United States.
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