Account Coordinator; Customer Success; Thrive Talent Solutions d.o.o

We are currently seeking a proactive and independent Account Coordinator to join our team in support of our US-based partner company. Our partner company is a content distribution platform that connects brands and publishers, creating new ways to reach audiences through engaging content.

As an Account Coordinator, you will work closely with account management and play a key role in the on-time delivery of products and the resolution of client issues, while also contributing to the enhancement of the customer support processes.

• Provide exceptional customer support, responding promptly and professionally to customers through various communication channels (email, slack, zoom, phone);
• Follow up with customers and internal teams to ensure timely submissions and resolution of issues;
• Create client-facing materials and presentations;
• Update internal trackers for accurate records (Hubspot, Clickup);
• Escalate client issues or questions to appropriate teams;
• Maintain customer interaction records and perform data entry tasks;
• Identify opportunities for improving workflow for enhancing the client experience;
• Assist with special projects and other duties as assigned.

• 2+ years of experience in customer support or a similar client-facing role;
• Excellent spoken and written English communication skills;
• Strong client relationship and interpersonal skills;
• Proficient in Microsoft Office and Google Suite;
• Experience with Clickup;
• Effective multitasking and problem-solving abilities in a fast-paced environment;
• Highly organized with excellent attention to detail;
• Experience with enterprise/larger companies as customers preferred;
• Experience with online media or related industries, SEO knowledge (Ahrefs), CRM (Hubspot, Salesforce) - plus.

• Working hours:
  
  Monday to Friday, starting between 11am and 2pm CET;
• Private Health Insurance from day 1;
• Timely and organized performance reviews.