Outbound Customer Sales Executive

Outbound Customer Sales Executive:

Position Overview

We are seeking a reliable and customer-focused outbound Call Center Agent to join our team.

Top 3 skills needed for this role:

• Effective Communication
  - Building rapport and trust with customers is essential
• Resilience and Adaptability
  - The ability to bounce back from setbacks and embrace fast-paced change
• Relationship Building
  - Establishing and maintaining strong relationships with potential customers

Training Period

New hires will complete a 2-week paid training period and will be compensated at $13.00 per hour during that time. After this period, you will be compensated at $16 per hour.

Key Responsibilities

• Schedule customer appointments accurately based on guidelines and availability.
• Verify customer information and document call details in the system.
• Provide clear, friendly, and solution-focused assistance.
• Follow scripts, scheduling protocols, and quality standards.
• Handle customer concerns or questions with patience and professionalism.
• Meet performance expectations for attendance, call handling, and service quality.
• Work assigned shifts, including any time between 8am-8pm Monday-Friday, and weekends as required.

What do you need to thrive?

• Good communication, being able to adapt your communication style is key within this role
• Previous customer service experience required (call center experience preferred).
• Excellent verbal communication and active listening skills.
• Ability to navigate computer systems and multitask while on calls.
• Strong attention to detail and accuracy when entering information.
• Professional, patient, and able to remain calm under pressure.
• Reliable attendance and punctuality.
• Ability to work a flexible schedule, including all shifts between 8am-8pm and weekends.

Preferred Skills

• Prior experience in appointment scheduling or administrative support.
• Outbound calling or customer service is a plus.
• Motivated and target-driven with a focus on quality over quantity.
• Must have open availability from 8am - 8pm

Konecta is a leading global provider of customer experience (CX) and digital business process outsourcing (BPO) solutions. With a passion for innovation, we connect the world's biggest brands with their customers through cutting-edge technology and human empathy. Operating across 28 countries on 4 continents, our team of over 120,000 professionals delivers multilingual support in 40+ languages.