Customer Support Representative

The Republic of Palau's Digital Residency Program provides the world's first Web3 , which supports the application of Palau  
-chain.

We believe that our success is driven by the outstanding people who make up our team. We're currently seeking an A+ Customer Service Representative to uphold our standard of excellence in customer interactions.

• Handle customer inquiries, providing accurate, valid, and complete information by using the right methods/tools.
• Respond to customer inquiries and complaints on time.
• Resolve customer complaints, guiding them through the resolution process.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Collaborate with the team to ensure seamless customer service.
• Ensure all customer interactions are logged and details are not missed.

• Can work 40 hours per week.
• Proven experience as a customer service representative.
• Preferably has experience/knowledge with Web
  3.
• Familiarity with CRM, Live Chat and Discord.
• Experience with QA.
• Inbound and Outbound calls.
• Ability to clearly express and convey information through email or chat.
• Ability to address issues promptly and to the satisfaction of the client.
• Comfortably handle multiple cases or tasks at the same time.
• Excellent communication skills, both written & verbal.