Bilingual Member Services Representative; Spanish​/English

# Bilingual Member Services Representative (Spanish/English)
Customer Service & Call Center Houston, Texas October 30,  - $46,000 / year

Full-Time Hybrid Application  Deadline:
** November 27, 2026
** Apply Now###

Job Description
*
* Location:

** Houston, TX (Hybrid)
We are seeking a
** Bilingual Member Services Representative (Spanish/English)
** to help Spanish and English speaking health plan members understand their benefits, find care, and resolve questions on the first call for our client. This position is a full-time, direct hire opportunity based in the Houston, TX area, onsite for training and then on a hybrid schedule. The role answers inbound calls in both languages, explains coverage in plain terms, and connects members with the right providers and services.

This role is well aligned for a customer service professional who is fluent in Spanish and English and takes pride in helping members on the first call. The ideal candidate is focused on first call resolution, accurate documentation, and making sure members leave the call knowing what to do next.
** Responsibilities:
*** Answer inbound member calls in Spanish and English
* Explain benefits, copays, deductibles, and coverage in plain language
* Help members find in-network doctors, pharmacies, and services
* Check claim and authorization status
* Update member demographic and contact information
* Request  and plan materials
* Document every call accurately in the member system
* Transfer complex issues to the right team with a warm handoff
* Identify and log complaints and grievances
* Meet quality, handle time, and attendance goals
* Make outbound welcome and follow-up calls when assigned
* Support interpretation needs for Spanish-speaking members
* Follow call verification and recording procedures
* Protect member information in line with HIPAA
*
* Qualifications:

*** High school diploma or equivalent required
* Fluency in spoken Spanish and English required, with a bilingual assessment
* Minimum of 1 year of customer service or call center experience
* Health insurance or healthcare experience preferred
* Ability to type while talking and move between systems
* Patient, friendly phone manner
* Reliable attendance
* Bilingual written skills a plus
*
* Schedule:

*** Full-time position
* Monday through Friday, shifts between 7:00 AM and 7:00 PM Central after training
* Onsite in the Houston, TX area for training, then hybrid
** Salary Range:
** The salary range for this position is approximately $38,000 – $46,000 annually ($18.27 – $22.12 per hour), based on experience and qualifications.
** Interview Process:
** Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

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- ** Equal Opportunity

Employer:

** TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.