Customer Query & Resolution Agent
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Customer Service/HelpDesk
Job Description & How to Apply Below
DHL Express is hiring a Query Handling Backline Agent in Houston. You will handle incoming customer inquiries via phone, email, and chat, providing timely, accurate information to support satisfaction and retention.
The role includes promoting products, handling disputes, and delivering strong service at call centers to ensure efficient issue resolution. Requirements include an Associate degree and 2+ years' related experience, plus strong Microsoft Office skills and SAP certification.
As a Customer Query & Resolution Agent, you will play an important part at DHL Express (USA), Inc. in Houston, TX, United States.
The position is based in Houston, TX, United States.
This opportunity is part of our work in Sales.
The advertised compensation is 32.000 - 48.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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