Customer Success Specialist

Help customers resolve questions and issues related to their orders, providing clear updates and coordinating follow-up with internal teams and field process servers. The work combines phone, email, and ticket support with careful order review and occasional court docket research. It calls for a calm, customer-focused approach while managing a high volume of requests and shifting priorities.

• Respond to support tickets and resolve questions or problems involving existing orders.
• Handle a high volume of calls, assist current customers, and guide new customers through placing orders online.
• Answer customer and internal questions by phone or email, including order and payment matters and coordination with field process servers.
• Record issues in the team's knowledge documentation system.
• Check court dockets for case filing information and occasionally retrieve filed documents.
• Review order details, investigate problems, and follow through on corrective actions.

• High school diploma or GED and 1–3 years of phone-based customer support or call center experience.
• English reading, writing, and speaking skills.
• Ability to review and transcribe information, investigate issues, and apply solutions accurately.
• Comfort handling repetitive tasks while maintaining quality in stressful situations.
• Ability to anticipate problems and adapt to process changes or improvements.
• Typing speed of at least 55 words per minute; experience with document editing, PDF tools, office software, or phone systems is preferred.

• Remote position for candidates located in Puerto Rico, with weekday schedules listed as 7:00 a.m.–4:00 p.m. Pacific time.
• Health, dental, vision, life, and disability coverage; retirement plan with employer matching; paid time off, seven company holidays, and four floating holidays.
• Flexible spending accounts, an employee assistance program, and pet insurance.