Customer Support Specialist

Provide first-line support to customers using business software, helping them resolve common issues and learn product features. The role handles a steady flow of phone, email, and chat inquiries, documents each interaction, and escalates technical problems that need further investigation.

• Respond to inbound support calls and customer questions submitted by phone, email, and chat.
• Troubleshoot common product issues and investigate reported problems before escalating more complex technical cases.
• Explain product features and guide customers through using the available tools.
• Keep current with product releases so support guidance stays accurate.
• Record each customer interaction in the support tracking system.
• Provide consistent, professional service, including during challenging customer conversations.

• Strong written and spoken communication skills, with a clear, friendly, and professional manner.
• Ability to stay calm and constructive when customers are frustrated or situations are difficult.
• Good time management, attention to detail, and interpersonal skills.
• Ability to work collaboratively and handle daily phone, chat, and email support.
• Professionalism, integrity, and sound judgment.

• At least one year of customer service experience or equivalent; a bachelor’s degree is preferred.
• Familiarity with customer support or workplace tools such as CRM, contact‑center, messaging, and office software.

• Benefits listed include Colombian social security coverage, up to 15 days of flexible paid time off, paid sick leave, parental leave in line with local law, and official public holidays.