Support Specialist, Continuing Education; Part-time Pool

Support Specialist, Continuing Education (Part-time) Staff Pool

Houston Community College (HCC) is one of the country’s largest community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

• Houston, Texas (System Wide)
• Part-time (220014 hours)

Support Specialist responsible for instructional support of designated continuing education classes at assigned locations.

• Process tracking forms and submit to program secretary for payroll processing.
• Process new hire faculty information packets and submit for credentialing.
• Monitor continuing education class enrollment daily and keep Program Manager informed.
• Contact students via telephone, email or letter for orientations and capture contact information in the database.
• Prepare continuing education program orientation material and secure room for event.
• Prepare instructor packets for first day classes (syllabi, texts, rolls).
• Print and distribute Certificates of Completion.
• Assist with student assessments proctoring as needed.
• Maintain, purge and archive certificate program applicant files.
• Collaborate and support CE Information Specialists to maintain smooth program information dissemination and office operations.

• High‑School diploma and minimum of five (5) years of directly related experience in customer service and/or educational program recruitment and advising (Associate degree highly preferred).
• Up to three (0‑3) years related experience in Continuing Education Instructional programs required.
• Up to three (0‑3) years experience in Peoplesoft student systems required.
• Demonstrated experience in providing instructional support, customer service, and advising.

• Proficiency in word processing and spreadsheet (Word and Excel) required.
• Microsoft Office 2000 or above proficiency required; IC3 Certification preferred.
• Excellent Customer Service Skills required.
• Good organizational skills.
• Demonstrated ability to develop and make presentations required.

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. For inquiries regarding non‑discrimination policies, contact Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator at 713‑718‑8271 or hcc.oeotix. Individuals with disabilities who require special accommodations to interview should contact (713) 718‑8565.