Success Coach

Position: Success Coach I

Grant-funded position through August 31, 2026

Department:
Gator Success Institute

Salary: $47,731 - Commensurate with Experience/Education

Job Summary

The Success Coach provides proactive, student-centered, professional support to all students on their academic, personal, and professional goals. The Success Coach uses holistic and student-centered coaching approaches and models to assist students with navigating the collegiate experience, make connections to resources and support services, and aid helping students persist to completion.

Duties

• Provides proactive individualized coaching to assigned caseload. Utilizes coaching models, approaches, and techniques to support students' academic and personal success. Regularly conducts proactive outreach, check‑ins, and follow‑ups on student caseload to assess progress, challenges or barriers, and develops action plans to support persistence, retention, and completion.
• Utilizes appropriate platforms and systems to thoroughly document communication and interactions with students, to include caseload campaigns and group coaching or individualized programming.
• Engages in collaborations with academic advising, academic support services, financial aid, and other support services and resources to support students' needs holistically. Guides students in developing individualized success strategies and setting realistic goals that promote persistence and completion. Identifies at‑risk students using early systems to provide active and timely interventions and follow‑up support.
• Uses data to adjust coaching approaches with student caseload and service delivery. Provides reports on caseload engagement and interactions.
• Participates in departmental, divisional, and university wide events and initiatives on the weekends and/or evenings. Serves on divisional committees or committees as assigned. Engages in ongoing professional development, coaching, advising, and practices in the department, division, or institution.

Marginal Duties

• Performs all other duties as assigned.

Supervisory Responsibilities Direct Reports

None

Delegation of Work

N/A

Supervision Given

N/A

Qualifications Required Education

Bachelor's degree in education, Counseling, Social Work, Psychology, Sociology, or related discipline or field.

Required Experience

Minimum of two (2) years of related job experience.

License/Certification

None Required.

Preferred Qualifications

Master's degree.

Knowledge, Skills, and Abilities Knowledge

• Understanding of student development and coaching models and approaches.
• Knowledgeable of university policies, procedures, and campus resources.
• Knowledgeable of challenges and barriers students (first‑generation, transfer, or underrepresented) encounter.

Skills

• Strong interpersonal communication skills, both verbal and written.
• Proficiency in case management, tracking, reporting and fostering rapport with students from diverse backgrounds.

Abilities

• Proactively and effectively manage caseload of students and maintain confidentiality and professionalism.
• Collaborate with institutional departments to support students.

Work Location and Physical Demands Primary Work Location

Works in an office environment. Occasional office site locations for events.

Physical Demands

• Work is performed in a typical interior work environment, which does not subject the employee to any unpleasant elements.
• Individuals have discretion in relation to working, standing, etc., and has minimal exposure to physical risks.

This job description may not encompass all duties and responsibilities associated with the position.

All positions at the University of Houston‑System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

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