Support Specialist, Continuing Education; Part-time) Pool

Support Specialist, Continuing Education (Part-time) Staff Pool - 26002A9

The Opportunity You:
Innovator. Pacesetter. Agent of change. If you're a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we're looking for you. Highlights:
We are currently seeking an exceptional individual who will advance the institution's proud tradition of excellence in academics, student life and community service. Next steps:
If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!

Summary:

Support position responsible for instructional support of designated continuing education classes at assigned locations.

Essential duties and responsibilities include the following. Other duties may be assigned:

• Process tracking forms and submit to program secretary to process payroll for part time and full time personnel.
• Process new hire faculty hire information packets and submit to CE Operations for credentialing and processing.
• Provide all new faculty with CE Faculty handbook.
• Monitor continuing education class enrollment daily and keep Program Manager/Instructor informed.
• Contact students via telephone, email or letter to attend orientations and capture all contact information in continuing education database.
• Prepare continuing education program orientation material and secure room for event.
• Prepare all continuing education instructor packets for first day classes (syllabi, texts, rolls, etc.)
• Ensure information printed on schedule is correct. Call students to notify for any inaccurate information on printed schedule.
• Print and distribute Certificates of Completion for students who have successfully completed continuing education courses.
• Keep list of MSA graduates and submit to operations for verification and reporting.
• Follow-up with continuing education instructors for completion of certificate request lists.
• Create textbook lists for Program Managers/Instructors, Program Directors, CEIS and Bookstore.
• Monitor book inventory for classes and coordinate book needs with bookstore staff.
• Submit requests for class numbers to CE Records Specialists for processing according to established procedures.
• Edit and proofread Continuing Education draft schedule of classes.
• Process, monitor and confirm student WIA payment voucher documentation, and collaborate with system CE Operations office to resolve any outstanding payments.
• Monitor website to ensure information is updated and notify CE Marketing Coordinator of needed updates.
• Assist with student assessments proctoring as needed.
• Maintain, purge and archive certificate program applicant files.
• Collaborate and support CE Information Specialists to maintain smooth program information dissemination and office operations.

Education:

High-School diploma and minimum of five (5) years of directly related experience in customer service and/or educational program recruitment and advising is required. Associate degree highly preferred.

Experience:

Up to three (0-3) years related work experience in Continuing Education Instructional programs required. Up to three (0-3) years experience in Peoplesoft student systems required. Demonstrated experience in providing instructional support, customer service, and advising. Experience with workforce programs and processes preferred.

Knowledge, Skills, and Abilities:
Proficiency in word processing and spreadsheet (Word and Excel) required) Microsoft Office 2000 or above proficiency required; IC3 Certification preferred. Excellent customer service skills required. Ability to communicate and maintain productive working relationships with people at all levels of the…