Automation Support Engineer​/Controls Technician （IB

JOB FUNCTION:

Provide front-line technical support for automated production lines, robotics, and material-handling systems.
Assist Automation Engineers in maintaining reliable system performance through recipe setup, HMI diagnostics, preventive maintenance, and coordination with Production, Maintenance, and Quality teams.

• Monitor line performance, respond to alarms and stoppages, and restore safe material flow and throughput.
• Perform first-response troubleshooting of PLCs, HMIs, sensors, actuators, and cabling
  ; elevate complex issues to Automation Engineers.
• Support recipe setup, testing, and validation for product changeovers and enforce compliance with approved parameters.
• Verify proper operation of robotic systems, conveyors, and automated load/unload sequences (AMR/RGV).
• Conduct preventive inspections and routine maintenance on automation components (I/O modules, VFDs, HMIs, sensors).
• Maintain accurate documentation of system faults, repairs, and PM findings
  .
• Assist in implementing software and firmware updates as directed by Automation Engineering.
• Support FAT/SAT testing, commissioning, and integration activities for new automation installations.
• Participate in root cause analysis (RCA) for recurring downtime events.
• Maintain organized backup files, version logs, and configuration documentation
  .
• Collaborate closely with Maintenance and Production to minimize disruption and ensure consistent operation.
• Provide feedback and recommendations for improving equipment reliability and operator usability
  .
• Train operators on proper HMI operation, alarm acknowledgment, and recovery procedures
  .

• Technical diploma/certificate in mechatronics, industrial maintenance, or related field; or equivalent experience.

• 2+ years in automated manufacturing
  , machine maintenance
  , or controls support environment (assembly, packaging, or process automation preferred).
• Experience working with sensors/actuators, basic pneumatics, mechanical assemblies, and line resets.

• Strong mechanical/electrical troubleshooting; safe LOTO practices.
• Proficient with hand tools, multimeters, and basic measurement tools; reads simple electrical/mechanical prints.
• Comfortable working via HMI/front-end (acknowledging alarms, verifying I/O states).
• Reliable documentation habits; clear communication with Engineers, Production, and Quality.
• Clear verbal/written communication; organized task and time management.
• Strong teamwork and cross-department collaboration skills.