Tech Support Principal Engineer

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AVEVA is creating software trusted by over 90% of leading industrial companies.

$90,800.00 - $

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Tech Support Principal Engineer

USA - Houston, TX / Lake Forest, CA / Philadelphia, PA

Full Time

AVEVA Unified Supply Chain has an established reputation for providing the best tools in its sector: software which is easy‑to‑use, powerful, fast and robust. Our clients rely on our tools to make a wide range of business decisions and depend on us to provide application support and training to help them get maximum value from our software. As a Tech Support Principal Engineer, you will work as part of the Global Technical Support team, responsible for all aspects of supporting our products.

The Technical Support Team provides constructive, added‑value advice that guides users to the information they want, helps them make sense of their data, and educates them in making the best use of the tools.

• Responding to all queries from customers – these can range from straightforward requests on usage of the tools to in‑depth investigations of complex modelling problems.
• Working with a broad range of customer end‑users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice.
• Training, including development of training material and running training courses.
• Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner.
• Coordinating investigation of customer issues across multiple teams.
• Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way.

• 10+ years of industry knowledge from the Oil and Gas sector (Refinery Economics).
• Strong numerical background, ideally with a degree (or Ph.D.) in mathematics, engineering or physical sciences.
• Analysis of technical requirements, solving detailed technical problems and providing solutions.
• An ability to communicate detailed technical topics to a varied audience.
• Experience of presenting to clients and to an audience.
• Keen to learn and gain in‑depth understanding of technical issues.
• Competent user of Microsoft Word, Excel and PowerPoint.

• Experience of economic planning within the Oil and Gas value chain optimization.
• Software development experience.
• Understanding of databases, networks and software architecture.

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you’re passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you’ll find success and fulfilment in our Commercial team.

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well‑being support, medical, dental, vision, and 401K. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office‑based. Roles supporting particular customers or markets are sometimes remote.

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during…