Technical Trainer

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range.

Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)).

The Technical Trainer will be responsible for developing and delivering technical service training curriculum across all product lines. The position will require the ability to create and deliver engaging continuous learning experiences for United Imaging, business partner, and customer biomedical engineers. The Technical Trainer will also ensure that the training program is complaint with FDA guidelines and guidelines set within the Quality Management System.

The successful candidate will have 2 years of experience in technical instruction in the areas of capital equipment and/or biomedical systems service, maintenance, and repair. The Technical Instructor must demonstrate the ability to live and work in fast paced environments with a group of colleagues striving to build a successful and collaborative team to support healthcare customers across the country. The position will report to Technical Training Manager.

• Develop technical training curriculum that aligns to the HQ training program and is compliant with the FDA regulations.
• Responsible for technical knowledge transfers to field-based Customer Service Engineers
• Deliver training on safety, operation, repair and maintenance of our equipment with full understanding of industry practices, company standards and procedures.
• Develop training course material for new products and procedures.
• Support the maintenance and deployment of online E-Learning systems.
• Maintain training systems including but not limited to repairs, upgrades, planned maintenance, and service records.
• Maintain technical training records that are compliant with FDA regulations, HQ and QM standards.
• Maintain equipment within the showroom and training center to include FCOs, repairs, and other service tasks as necessary

• BSEE or equivalent degree / work experience

• 2+ years’ experience in technical course development and instruction, preferably for capital medical equipment or biomedical/clinical engineering services.
• Field service / technical training experience in high tech medical imaging a plus.
• Experience with maintaining and using online LMS systems.

• Must have great organizational and communication skills.
• Team player that enjoys working with people and committed to providing excellent customer satisfaction.
• Proficient in Microsoft Office and/or other course development platforms.
• Customer focused with a passion for solving customer problems.
• Ability to periodically travel across the US and to China (travel