Product Engineering Manager

If you are a problem solver looking to lead a team of Product Engineers in pursuit of resolving our customers’ toughest challenges, Emerson has an exciting opportunity for you!

We are seeking a leader to drive positive customer support outcomes for all our Life Sciences software offerings. As a Product Engineering Manager
, you will manage a team of Product Engineers, delegate support investigations, and contribute technically to the resolution of customer production system issues across our software install base. You will also champion these issues from original issue report to product release by engaging across the organization in a clear and concise fashion, setting priorities and fostering true understanding of the challenges our customers face.

This position can be located in one of our following offices:
Blue Bell, PA, Durham, NC, Houston, TX, St. Louis, MO, or Round Rock, TX.

• Lead and mentor a team of MES Software Product Engineers to deliver exceptional application support.
• Diagnose and troubleshoot customer issues in live production environments, ensuring timely and effective resolutions.
• Implement innovative techniques to optimize processes and reduce troubleshooting time.
• Collaborate across teams to champion customer priorities and drive improvements through internal processes.
• Own and manage customer communications with professionalism and clarity.

You communicate clearly and confidently, tailoring your message to diverse audiences. You build solutions that exceed customer expectations and foster trust. You make sound decisions even when faced with uncertainty, and you quickly identify what matters most in complex situations. You thrive in collaborative environments and inspire others to achieve shared goals.

• B.S. Chemical, Biomedical, Software or other related Engineering, Computer Science, or related field.
• 6+ years of MES/PAS experience and/or technical supervision experience.
• Experience providing technical solutions directly to customers, ideally in troubleshooting software installations.
• Strong communication skills for managing complex technical discussions and drafting clear documentation.

• Previous experience with MES development, test, or implementation.
• Solid knowledge of Microsoft SQL Server with ability to understand database schema and read/write/understand SQL queries.
• Experience managing technical resources.
• System administration or support experience in a Windows environment.

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.