Tech Support Principal Engineer

Salary Range: $90,800.00 - $

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Job Title:
Tech Support Principal Engineer

Location: USA - Houston, TX / Lake Forest, CA / Philadelphia, PA

Employment Type: Full Time

AVEVA Unified Supply Chain has an established reputation for providing the best tools in sector: software which is easy‑to‑use, powerful, fast and robust. Our clients rely on our tools to make a wide range of business decisions and depend on us to provide application support and training to help them get maximum value from our software.

As a Tech Support Principal Engineer, you will work as part of the Global Technical Support team which is responsible for all aspects of supporting our products. The Technical Support Team provides constructive, added‑value advice that guides users to the information they want, helps them make sense of their data, and educates them in making the best use of the tools.

• Responding to all queries from customers – these can range from straightforward requests on usage of the tools to in‑depth investigations of complex modelling problems.
• Working with a broad range of customer end‑users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice.
• Training, including development of training material and running training courses.
• Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner.
• Coordinating investigation of customer issues across multiple teams.
• Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way.

• 10+ years of Industry knowledge from the Oil and Gas sector [Refinery Economics]
• Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering or physical sciences
• Analysis of technical requirements, solving detailed technical problems and providing solutions
• An ability to communicate detailed technical topics to a varied audience
• Experience of presenting to clients and to an audience
• Keen to learn and gain in‑depth understanding of technical issues
• Competent user of Microsoft Word, Excel and Power Point

• Experience of Economic Planning within the Oil and Gas value chain optimization
• Software development experience
• Understanding of databases, networks and software architecture

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well‑being support, medical, dental, vision, and 401K.

If you’re looking for a global perspective, the above benefits may vary by country but remain similarly comprehensive.

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office‑based. Roles supporting particular customers or markets are sometimes remote.

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting‑edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: su

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those…