Technical Services Engineer

Technical Service Engineer – Roanoke, VA preferred (otherwise Houston, TX)

Role Accountabilities

• Formulate potential resolutions for clients and field engineers from failure trend information
• Advise clients and engineers to resolve on-site issues, providing technical support and troubleshooting process guidance
• Analyze client equipment failures using remote diagnostics tools, when necessary
• Resolve issues at client sites by leading problem‑solving efforts of the engineering teams, suppliers and clients
• Correct errors of deficiencies in hardware, software or system design through consultation with engineers
• Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients/company's engineers. Implement corrective actions outlined in Field Change Notices as assigned.
• Update CRM with appropriate case information to ensure timely and accurate reports.
• Track monthly warranty costs for assigned business unit and report to Technical Services Manager
• Prepare Service Advice and issue to clients and field engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Resolve supplier product failures in a timely and cost-effective manner
• Respond to client issues after regular business hours on rotating phone duty
• Investigate suggested field changes, report problems and recommend solutions, as necessary.

Minimum Qualifications

• Bachelor of Science in electrical, mechanical, or related engineering field.
• 3-5 years of field engineering, customer support, development, test, or project engineering experience in industrial control and drive systems in an industrial or laboratory environment.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, approximately 20% occasionally with limited notice.

Preferred Qualifications

• Controls engineering experience
• VFD engineering experience.

Other

• Perm position
• Location:
  
  Roanoke, VA preferred (otherwise Houston)
• Salary: 90-100K (plus OT, bonuses)
• Travel to sites, local and international. Want candidates to live by airport so they can get to airport quickly when they travel - benefit is that if they have to be gone for 6‑weeks, they'll fly your family to come and visit you.
• Medical, Dental, Life benefits, 401K, PTO, etc.

Global Edge Consultants LLC is an Equal Opportunity Employer. The Global Ede Consultants, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.