Engineering Operations Technician

Job  | Amazon Data Services, Inc. Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you’ll play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand‑by diesel generators and related fuel systems, as well as three‑phase electrical systems such as switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers, water chemical system, air handlers and associated systems, pumps, and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Perform preventive maintenance, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support change management program.
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion.
• On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Work schedule changes depending on specific site needs. Shifts can be up to 12‑hours and may rotate on a predefined schedule. Some locations have on‑call rotations.
• Role may support more than one location/site.

• 2+ years of Microsoft Office products and applications experience, or Bachelor’s degree or equivalent.
• 2+ years of electrical and mechanical experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

• Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.).
• Associate or higher education in related field.
• Experience with reading and writing procedures, technical documents, and engineering drawings.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.