Telecommunications Engineer Senior

Telecommunications Engineer Senior I Kirkland & Ellis
• Houston, TX, United States

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide.

Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

The Senior Telecommunications Engineer I is responsible for operations, maintenance, and supporting the global Kirkland & Ellis telecommunications systems, infrastructure, and related technology. Resolve complex technical issues related to system availability, performance, and end‑user experience. Provide direct support to other infrastructure and application teams as it relates to telecommunications as well as third‑level support for end‑users. Manage the escalation of issues to other third‑level support teams and vendors.

Perform the necessary research, analysis, design, and implementation of telecommunications systems and services that will ensure the maximum availability, reliability, and performance of the infrastructure to meet all business requirements. Must have solid, functional, hands‑on experience with the Avaya Aura Platform and Microsoft Teams.

• Maximize reliability, functionality, and integrity of telecommunications networks, systems, and services by performing traffic engineering, capacity planning, and problem trend detection and resolution.
• Develop, implement, and monitor methodologies for analysis, installation, and support of SIP voice communications.
• Interface with vendor support service groups (local, long distance, etc.) to ensure proper escalation during outages or periods of degraded system performance and communicate status of network problems, resolutions, and events that impact system availability.
• Monitor user support request escalations to the team by email, phone, or our IT Service Management system. Triage, investigate, and address identified issues.
• Work with Kirkland attorneys and staff to escalation and resolve issues, which may include direct interaction with outside vendors.
• Design telecommunications solutions, which implement standards and performance requirements to maximize reliability, functionality, and integrity while minimizing costs and cycle time.
• Design telecom infrastructure and related systems to meet security requirements.
• Perform administration of the firm's telephone and voicemail system, which includes system programming, moves, adds, and changes.
• Implement technology/systems integration and acceptance testing.
• Implement requested changes with a strong emphasis on meeting established service levels.
• Implement the transfer of business and technology knowledge to those in the support role.
• Interact with business partners to research and identify alternatives, which will provide cost savings and/or increased operating efficiencies.
• Communicate problems and problem resolution plans with staff and superiors.
• Communicate with all areas to ensure efficient and effective handoff of problems and when transitioning the project to the support staff.
• Participate in the on‑call team rotation which requires 24x7 availability to respond and actively work on escalations.

• Minimum of 8+ years of similar previous work experience required.
• A vast knowledge of industry‑wide telecommunications systems, networks, and services with a heavy emphasis on the Avaya Aura Platform and Microsoft Teams required.
• Certifications in ITIL and/or Project Management strongly preferred.
• Bachelor's degree in networking, computer science or relevant discipline preferred.
• Experience with Microsoft Teams Click to Call and/or Direct Routing preferred.
• SSO certificate management required.
• Comprehensive experience troubleshooting complex systems.
• Professional knowledge of Windows Server OS, Linux,…