Customer Service Engineer

## Customer Service Engineer Apply:
Houston, Texas:
Full time:
Posted Today:
R
** Career Area:
** Product Support
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** About Caterpillar Oil & Gas and Marine:
** Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership.  Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.
** Job Summary
** As a
** Customer Service Engineer**, you will serve as a trusted technical expert supporting Caterpillar medium-speed diesel and gas engines across marine, offshore oil and gas, and power generation applications worldwide. In this role, you will troubleshoot complex engine and system issues, optimize performance, and provide advanced technical guidance to customers, dealers, and internal engineering teams. You will leverage your expertise in engine controls, auxiliary systems, and balance-of-plant equipment to deliver innovative solutions that maximize equipment reliability and customer success.

This position offers the opportunity to work on highly complex technical challenges while collaborating with global teams and customers across a variety of critical energy and industrial applications.
** What You Will Do
*** Provide advanced technical support for medium-speed diesel and gas engine installations serving marine, offshore oil and gas, and power generation customers.
* Diagnose and resolve complex engine, controls, monitoring system, and auxiliary equipment issues through remote and onsite investigations.
* Analyze engine and system performance data to identify root causes, recommend corrective actions, and improve operational reliability.
* Develop, execute, and document engine performance and validation testing activities.
* Optimize engine operating parameters and control strategies in collaboration with performance engineering teams.
* Investigate equipment failures, conduct root cause analyses, and support resolution of product and customer issues.
* Support dealers, customers, and internal stakeholders with technical inquiries involving engine systems, controls, interfaces, and balance-of-plant equipment.
* Lead and coordinate technical projects and field activities to resolve complex customer and operational challenges.
* Partner with sales, parts, and service teams to provide technical expertise, support customer discussions, and promote upgrade solutions.
* Prepare detailed technical reports, inspection findings, and service documentation while representing Caterpillar during customer meetings and issue resolution discussions.
** Degree Requirement
** Bachelor's degree in Mechanical Engineering,…