Technical Asset Manager - Power Generation

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Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

The Asset Manager directs asset maintenance and repair activities for our fleet of MAK Generators. Services include asset inventorying, transportation, job approvals, repair coordination and tracking, overhaul scheduling, failure analysis, and other equipment related activities. This position will serve as an internal technical expert that will lead and lesion activities between the Services Execution team and Product groups.

• This position is onsite in Houston, Texas or Midland, Texas
• This position does offer relocation
• This position does not offer
• This position requires 5 days onsite

• Directing and documenting information related to asset inventory, repairs, and maintenance to ensure accuracy and completeness; processing through systems and facilities.
• Responding to operation and engineering inquiries and requests, resolving problems and issues to provide high quality customer service.
• Provides day-to-day direction to the team and ensures all equipment requirements are met, including process controls, quality, and financial due diligence.
• Participates in accomplishment of continuous improvement objectives for the department
• Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of technical data
• Understand prime product or component health or status, if action is needed, and required next steps.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a…