Field Engineer III; Seattle

Job Title:

Field Engineer III

Department:
Service Management Office >
Network Operation Center

Reports to:

Field Engineering Manager

Location:

Remote, but located in the Seattle, WA area

Noa Net is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in the Spokane, Washington area. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. Noa Net's members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000.

Learn more about Noa Net at

• Overtime opportunities
• Lease vehicle eligibility (where applicable)
• Cell phone stipend (where applicable)
• Travel reimbursement
• Tuition reimbursement for approved job-related degree programs

Field Engineers (FE) use their technical expertise and project management skills to provide critical network support to Noa Net customers. Doing so requires the application of a range of services and engineering solutions involving different modes of communication and information transfer, such as wireless telephony services, radio and satellite communications, optical, internet and broadband technologies.

Field Engineers are assigned a specific geographic area and are responsible for all order fulfilments therein. FEs work both independently and in concert with the NOC, Sales and OFT departments to meet customer needs. FEs use their own knowledge, experience, technical know-how and independent judgement to answer and resolve customer inquiries, engineer services, complete orders, facilitate and implement solutions. FE's provide a range of services and solutions to internal stakeholders, customers and network providers.

Most FE work is carried out on an order/project basis with tight deadlines and well-defined milestones for delivering project objectives. FEs manage all aspects of service delivery including customer coordination and planning, service design and configuration, hardware installation, testing, performance verification and CSM (Customer Service Management). FEs also prepare detailed technical and operational documents to be utilized by the customer and/or other departments.

• Available for on-call support 24/7/365 (excluding scheduled PTO)
• Consulting and engineering services to internal stakeholders, customers and network providers
• Performs the technical evaluation needed to address a given concern
• Prepares the technical documentation for systems and telecommunication solutions/requisitions
• Daily travel to customer job sites
• Planning and coordinating with customers
• Provide network engineering expertise to network providers
• Installation, testing and verification of network equipment
• Configuring and troubleshooting Ethernet circuits (VLANs)
• Configuring and troubleshooting Optical Networks (DWDM, SONET, etc.)
• Collaboration with the NOC on turn-ups and maintenances
• Performing maintenances
• Maintaining inventory and updating records with new location of inventory
• Updating records with up-to-date information on new installs and after maintenances of inventory and circuit information
• Working with the NOC on the resolution of trouble tickets they are assigned and provide relevant and timely updates.
• Advanced troubleshooting and assistance with lower tier of Field engineering the NOC and customers on trouble tickets and new turn-ups
• Ensure all equipment needed is in hand for any network installs or maintenances
• Review and comment on MOPs to ensure understanding of the work being…