Technical Services Engineer
Listed on 2026-11-04
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Engineering
Sales Engineer, Electrical Engineering
Confidential client: an established global designer and manufacturer of protection relays and disturbance fault recorders for the electric power industry, trusted by utilities and industries worldwide.
At a glance: an office based role in Houston. Working alongside the sales and technical teams, you will support customer visits, product demonstrations, proposals and on site installation and commissioning for utilities and industrial users, with travel across the US, Canada and beyond.
Position snapshot- Title: Technical Services Engineer
- Location: Houston, Texas, USA (work from office)
- Base salary: USD 100,000 to 140,000 a year
- Reports to: Manager, Technical Services
- Type: Full time
- Travel: up to 20% within the US, Canada and internationally
- Work eligibility: US citizens or Green Card holders
Based in the Houston office, you will be the technical partner for customers who rely on the company's protection relays and disturbance fault recorders. You work side by side with sales on customer meetings and proposals, and go to site when customers need installation, commissioning or operating support.
The ideal engineer brings hands on experience with protective relays and recorders, a track record of solving customer problems, and the presence to present and train confidently in front of utility and industrial engineers.
Customer visits, sales and proposals- Meet customers to identify the feature sets products need to win in the market, and feed this to Marketing.
- Help customers apply the company's products through visits, demonstrations and training courses.
- Help prepare and present winning proposals for products, services and systems.
- Act as a secondary customer contact on technical matters.
- Support marketing, sales, application engineering and product development.
- Train customers and support installation, commissioning and operation, on site and remotely.
- With the Technical Services group, resolve customer concerns through application notes, answers to questions and demonstrations.
- Contribute customer service insight to Marketing plans and reviews: resolve problems, spot service trends and propose system improvements.
- Deliver assigned work on schedule, within budget and to a high standard; take on project management and supervisory duties as assigned.
- Contribute to manuals, datasheets, ordering guides and other customer literature.
- Write conference papers and take part in industry technical forums such as NASPI and IEEE PSRC.
- Keep your knowledge current through training, professional reading, networks and professional bodies, and maintain expert knowledge of the product range.
- B.S. in Electrical Engineering (mandatory).
- 5 to 10 years working with protective relays and recorders.
- Working knowledge of electric power systems, practices and philosophies, and of protective relay application at a utility or engineering firm.
- Experience with EMTP, load flow and short circuit studies.
- Excellent technical training, speaking and writing skills, and strong computer and business software skills.
- A passion for customer success, team spirit and strong organisation and "get it done" skills.
- Ability to work from the Houston office and travel to customer sites as required.
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