Customer Success Manager; Mid-Market

Tektonic - The Premier Auto Repair Industry Event

We love to build—whether it’s our people, processes, technology, or relationships within the auto repair industry. From the start, Tekmetric set out to be different: in how we treat our customers, how we work together, and the results we deliver.
If you thrive on collaboration, innovation, and pushing boundaries, there’s a place for you here. At Tekmetric, we empower our people to make an impact. We believe in supporting one another and constantly evolving, with endless opportunities to innovate—both as professionals and as individuals.
Join us in driving change and pushing what’s possible. If this sounds like you, we’d love to meet you!

Our Pillars of Excellence

What Drives Us

Once we agree on a direction, we stay the course.

We set clear expectations from the get-go, we show up, follow through, and exceed expectations. We stay true to ourselves, openly sharing our successes and failures every day to grow.

We’ve walked a mile in your shoes, and we respect the journey. We care about how our actions impact others.

When we work as a team, we continuously ask ourselves: “Do our behaviors live up to the principles we’ve set forth to help auto repair shops be as successful as they can be?”

• ADOPT A GROWTH MINDSET
• SHARE THE WHY
• THINK TEAM FIRST
• DRIVE IMPACT
• TAKE OWNERSHIP
• PRACTICE BLAMELESS PROBLEM-SOLVING
• MAKE DATA-DRIVEN DECISIONS
• TAKE INTELLIGENT RISKS
• ACT WITH INTEGRITY
• SHARE INFORMATION
• DEBATE, THEN ALIGN
• DO WHAT’S BEST FOR THE CUSTOMER
• PAY ATTENTION TO THE DETAILS
• BE A TEKMETRIC AMBASSADOR
• LISTEN GENEROUSLY
• SPEAK COURAGEOUSLY
• HONOR COMMITMENTS
• CONNECT WITH EACH OTHER
• BE A FANATIC ABOUT RESPONSE TIME
• SHOW MEANINGFUL APPRECIATION
• MAKE HEALTHY CHOICES
• KEEP THINGS FUN

"Tekmetric exceeded my expectations from day one. The welcoming onboarding and shared values make it inspiring to work with passionate individuals focused on supporting shop owners with transparency, empathy, and kindness."
Aaron Szafran, Partner Manager

“Tekmetric is the ultimate place to grow your career, with a culture that encourages smart risks and a passion for excellence. Working alongside others committed to delivering the best pushes me daily.”
“Tekmetric’s incredible culture and people make it a standout place to work. The diverse workspace fosters creativity, growth, and collaboration, turning brilliant colleagues into family over the years.”
Ferial Koutani, Product Manager

We value the health, happiness, and wellbeing of every person on our team. Our goal is to make sure everyone enjoys coming to work, but that everyone also has the time and zeal to live their life to the fullest when they clock out.

We care about what makes you you. Your talents and strengths are invaluable to us, which is why we offer competitive pay and a positive, supportive environment in which you can grow.

We match your 401(k) contribution 100%, up to 6%, and you are 100% vested on Day One.

In addition to generous PTO, we offer all full‑time employees several floating holidays so you can take time away to recharge, celebrate, and spend time with the people you love.

We cover 100% of medical, vision, dental, disability, life and AD&D premiums, effective on your first day as a full‑time employee. We also cover 50% of medical premiums for an employee’s spouse, children, and family.

We have many remote and hybrid working options, including work‑from‑home.

We offer exceptional leave programs for all of life’s moments, including fully paid parental leave, parental bonding, adoption assistance, as well as compassionate leave to care for yourself or loved ones.

We offer employees quarterly stipends for health and mindfulness memberships, subscriptions, training, technology, and classes.

We have an employee‑run, leadership‑backed Culture Committee to unite teams both remotely and in person. We also gather feedback through regular happiness, DEI, and engagement surveys.

Grow and evolve with Tekmetric, whether that’s through promotions or taking on new challenges. We offer…