Event Manager, Texans Special Events

** Summary
* *** Essential Duties and Responsibilities
** Include the following:
* Plan, organize, and manage assigned events at NRG Park.
* Work under the guidance of the Houston Texans Lead Event Manager to learn the expectations of service delivery to the Texans account and report back any challenges related to executing Texans Special Events at a high level.
* Report to the Senior Event Manager for all NRG Park event related duties, including administrative, policy and operating functions for the Event Services Department.
* Collaborate on and ensure Houston Texans Special Events, to include but not limited to, Departures, Returns and any other Texans Special Event are executed accurately, timely and efficiently.
* Prepare estimates, logistical documents, post event notes, settlements, photos folders, etc. related to all Texans Special Events and/or all other Texans related assignments
* Collaborate with Event Services teammates on any overlaps from other events to Texans Special Events.
* Be on site for Texans Special Events, Departures, Returns, or any other Texans activities as assigned, to ensure proper logistical setups have been executed, outstanding requests have been completed, overlaps have been addressed and proactive communication with internal department managers is taking place.
* Report to the Director of Event Services regarding any and all situations that need to be addressed at the Executive Level. Be comfortable reporting incidents, work orders or challenges at any level to ensure proper and timely delivery of services related to Texans Special Events or Football Operations movements in and around other events.
* Complete accurate, timely and logistic forward advances for NRG Park assigned events
* Communicate with clients to obtain necessary technical requirements and other event related information.
* Accurately prepare event estimates in conjunction with the contractual proposals set forth by the Sales Team.
* Staff and supervise medical personnel, crowd control, ushers, ticket takers, and Police Officers for events.
* Research, review and recommend equipment, materials and supplies required in providing event services and planning.
* Build event diagrams using AutoCAD software.
* During large tenant events on property, work with other Event Managers to help manage assigned tasks associated with that event.
* Work closely with the Exhibitor Services Manager to ensure all services ordered through the online ordering system are delivered in a timely and consistent fashion.
* Coordinate outside service needs with food and beverage contractors, decorators, or other vendors.
* Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, ADA accommodations, etc.
* Coordinate with the Marketing Department regarding all media entry into the building before, during or immediately following events.
* Coordinate with either 24-hour Security or Event Security to ensure proper filing of all personal injury and accident reports that may occur during events or daily operations.
* Communicate in a timely and accurate fashion all settlement closeout documents to Finance related to vendor invoices, service provider invoices, etc.
* Accurately execute all back-end documentation related to the event, i.e., post event notes, event photo uploads, event folder production and sorting, etc.
* When applicable, participate in post event meetings to provide detailed feedback which enhances repeat events or future events of similar genre.
* Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
* Take directions and communicate with all users of the facility in an emergency.
* May perform other duties as assigned.
** Supervisory Responsibilities
*** Carries out supervisory responsibilities in accordance with all policies and applicable laws.
* Responsibilities include planning, assigning, directing work and appraising performance of part-time employees for contracted services.  Including addressing complaints and resolving problems.
* Responsible for reporting positive performance as well as any disciplinary concerns to the Senior Event Manager in a timely manner.
** Qualifications
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
* Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
* Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations.
* Possess knowledge of the principles of…