Universal Teller

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the IBC Experience
. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in building customer relationships to identify products and services that meet the customer's banking needs.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Balance and maintain assigned cash box and vault if applicable, as well as perform end‑of‑day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements, including the branch opening/closing
• Assist on‑the‑job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

• Good oral and written communication (Bilingual preferred for border markets).
• 10 Key
• Focus on Quality/Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgement and sound decision-making abilities

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred

• Entry level

• Full-time

• Accounting / Auditing and Finance

• Accounting