Quality Analyst Processing Expert

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one:
  We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments:
  We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate:
  We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive:
  We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

As part of our pensions service department, you will help provide personalized and professional service to participants of over 700 pension plans. This may include quality‑reviewing work completed by others, serving as a team resource for the handling of complex or escalated issues, processing business transactions, and performing various accounting and data collection functions. You will help deliver outstanding customer support through procedure adherence and performance.

You may also provide project support and/or function in a training capacity.

• Perform quality reviews of transactions processed within the department.
• Monitor unit processing volumes and workflows; ensure quality standards are met.
• Highlight to management potential problems, trends, and training needs discovered through quality reviews.
• Review and process Power of Attorney and Guardianship requests.
• Review divorce decrees and QDRO documents that impact participants’ pension benefits, provide suggestions for revised language (if necessary), and work with Underwriting and Legal departments to finalize QDRO documents with clients.
• Process outgoing wires and incoming premium transactions ensuring all financial transactions are properly recorded.
• Perform Black Line reconciliations for key accounts and manage suspense aging.
• Submit and process EFT reclaim requests and perform research on EFT deposits.
• Work with Accounting Operations to resolve any payment issues that arise.
• Communicate with internal and external clients to collect information and expedite processing.
• Support internal and external audits through data collection, analysis, and reporting.
• Help drive continuous improvement by making enhancement recommendations for existing workflows & procedures.
• Other duties and responsibilities, as assigned.

• College degree preferred.
• Experience:
  
  5‑10 years’ experience in insurance or financial customer service, preferably with experience in deferred and/or immediate annuity products.
• Attention to detail and accuracy.
• Excellent written and oral communication skills.
• Good problem‑solving and analytical skills.
• Conflict resolution skills.
• Strong customer and team orientation.
• Ability to work independently with minimal supervision.
• Good sense of judgement.
• Proficient in Microsoft Office products.

The anticipated salary range for this position is $58,000 - $60,000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.

In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

This position is currently designated as remote.

At Corebridge Financial, we prioritize the health, well‑being, and work‑life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to…