Mortgage Loan Officer Assistant

This is an in-office position. The in-branch Mortgage Loan Officer Assistant at Limitless Lending & Investments plays a crucial role in the lending process by assisting originators in building complete loan files from submission to funding. This role involves a combination of administrative support, customer service, and loan processing duties to ensure a smooth and efficient loan process.

• Serve as the primary point of contact for customers during the loan process.
• Assist originators in setting appointments with prospective and new applicants.
• Respond to new leads within 20 minutes and maintain a 37% conversion rate from lead to appointment.
• Manage the originator’s calendar, setting and confirming appointments.
• Provide administrative support, including managing client databases, sending online pre‑qualification links, and assisting with the accurate completion of loan applications.
• Analyze customers’ credit and financial scenarios to determine appropriate loan products.
• Run credit checks and AUS findings, preparing the Initial Fee Worksheet.
• Update credit reports and AUS findings, and request status updates from pre‑approved clients and referral sources.
• Stay current with company‑approved programs and software, implementing and executing new systems as needed.
• Monitor key dates related to loan transactions and respond promptly.
• Send loan forms, disclosures, and supporting documentation to customers, ensuring the timely collection of completed documents.
• Maintain regular contact with customers to follow up on loan applications and answer inquiries.
• Provide support in collecting and preparing loan applications for submission to processing.
• Order necessary documents such as 4506T, SSA, Credit Supplements, Account Check, and Work Number as needed.
• Assist in resolving file issues and escalating processor conditions to clear any conditions placed on loans.
• Review Closing Disclosures (CD) to ensure fees and cash at closing align with customer commitments and avoid tolerance.
• Provide necessary assistance during the production and underwriting process.
• Update referral sources on active loans while adhering to company policies on consumer privacy and information safeguarding.
• Act as the primary point of contact for customers and referral sources, keeping them informed throughout the process within the guidelines of Limitless Lending & Investments’ SAFE Act and Consumer Privacy/Safeguarding policies.
• Price loans according to company policies and communicate fees to the operations team.
• Quote rates and make locking commitments to customers.
• Maintain strong relationships with referral sources through quick response times and excellent customer service.
• Prepare and send thank‑you cards to referral sources and new clients.
• Collect supporting documentation from customers, gathering necessary documents for pre‑approval.
• Discuss product features with customers and perform other duties as assigned.

• Active MLO licensing required (consideration given for 5 years of experience in a brokerage).
• Bilingual (Spanish and English preferred).
• Strong organizational skills with the ability to manage multiple priorities.
• A strong sense of urgency and responsiveness in customer interactions.
• Passionate about delivering excellence in customer service.
• Patience and professionalism when interacting with internal and external customers.
• Proficiency in data entry, PDF software, Microsoft Word, and Excel.
• Strong verbal and written communication skills.
• Basic math skills.
• Ethical with a commitment to company values.
• Computer proficiency required, including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred.
• Preferred degree in banking or finance; a high school diploma or equivalent is required.
• Highly motivated and goal‑oriented with excellent customer service and communication skills.

$30,000 per year plus bonus.