Collections Associate II

Job Notice

Summary:

The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts. This position works directly with customers to identify repayment solutions, monitors delinquent portfolios, and assists in reducing loan losses while maintaining positive customer relationships.

• Live our core values at work each day with your Head, Heart, Hands and Feet.
• Maintain a strict standard of confidentiality involving all transactions.
• Deliver quality service to all customers.
• Possess a team-oriented attitude with a desire to see success in themselves and others.
• Develop a working knowledge of all bank products.

Location:

The location for this position may be flexible based on where the applicant is located as well as office space availability within our Planters Bank system. This position may require some travel.

Please note
- Nonqualified applications will not be considered for the position. Likewise, applications with false or incomplete information will also not be considered for the position.

• High school diploma or equivalent.
• Associate’s or bachelor’s degree in business, Finance, Accounting, or a related field preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience is preferred.
• Experience with in a financial institution or community bank is preferred.
• Experience handling delinquent consumer or commercial loan accounts.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Strong understanding of loan servicing and collections practices, including knowledge of consumer, mortgage, and commercial lending products.
• Ability to negotiate payment arrangements and resolve customer concerns.
• Strong verbal and written communication skills, with excellent customer service and conflict-resolution skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite and collection management software.
• Ability to maintain confidentiality and professionalism.
• Bilingual communication skills are a plus.
• Satisfactory Background and Credit Bureau Report

• Sitting 85%
• Standing 5%
• Walking 5%
• Fine Manipulation of Hands 85%
• Lifting 1% 10 lbs.
• Carrying 1% 10 lbs.
• Pushing/Pulling 1%
• Bending/Squatting 1%
• Reaching Overhead 1%