Senior Card & Payment Operations Specialist

Description

Senior Card & Payment Operations Specialist |

Location:

11149 Research Blvd, Austin, TX, 78759 |

Schedule:

Monday-Friday 7:30am-4:00pm or 8:00am-4:30pm based off operational business needs| Salary Range: $54,700- $64,500 | FLSA Status: Nonexempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys managing card operations, investigating fraud, resolving payment discrepancies, and supporting secure and accurate financial transactions, our Senior Card & Payment Operations Specialist position could be your next great opportunity. This role serves as a subject matter expert for the Credit Union’s debit and credit card programs while supporting payment operations and delivering exceptional service to members and internal teams.

Come grow with us and make a difference every day.

• Administer daily debit and credit card operations, including card issuance, maintenance, replacements, activations, and closures.
• Manage card settlement activities and assist with reconciling card-related accounts to ensure timely and accurate processing.
• Investigate, process, and resolve cardholder disputes, chargebacks, and error resolution claims in accordance with network rules and regulatory requirements.
• Monitor fraud detection systems and alerts and take appropriate action to mitigate fraud losses and protect member accounts.
• Research suspicious transactions and analyze fraud trends to identify risks and recommend preventive measures.
• Serve as a liaison with card processors, vendors, and network partners to resolve operational issues and support enhancements to card programs.
• Maintain accurate cardholder records and ensure card management systems are updated appropriately.
• Monitor ATM fleet activity and performance; coordinate with vendors and service providers to resolve issues, maintain uptime, and ensure efficient ATM operations.
• Prepare and analyze reports related to card usage, fraud activity, disputes, settlements, and operational performance.
• Assist with audits, compliance reviews, and examinations related to card operations.
• Develop and maintain procedures and documentation supporting card services operations.
• Provide guidance and support to internal staff regarding card services processes, policies, and member inquiries.

• Assist with ACH processing, wire transfers, stop payments, check adjustments, and other payment-related functions.
• Research and resolve member inquiries related to account activity, statement requests, checks, and payment transactions.
• Balance daily transactions, clearing accounts, settlements, and related general ledger accounts.
• Investigate and resolve payment exceptions and reconciliation discrepancies.
• Support ATM operations, payroll processing activities, and other payment services functions as assigned.
• Assist with departmental projects, audits, record requests, and operational initiatives.

• Deliver exceptional service to members and internal departments through timely, professional, and accurate communication.
• Collaborate with accounting, branch operations, lending, compliance, and other business units to support organizational objectives.
• Identify opportunities to improve operational efficiency, member experience, and risk controls.
• Mentor and train employees within the Payment Services Team.
• Point of escalation for complex member situations and act as a backup to the Manager of Payment Services.
• Perform other duties as assigned.

• 3-5 years of experience in card services within credit union or banking institutions.
• High school diploma or equivalent required.
• Demons…