Alt Fund Account Services Specialist

The Alt Fund Account Services Specialist I is integral to Retail Alternatives transfer agent operations, focusing on the overall servicing of new accounts, daily and periodic close controls, repurchases, tenders, capital calls, and accurate record-keeping for Alternative fund clients. This role entails minimal direct client interaction but requires substantial collaboration with internal team members, support teams, broker-dealers, custodians, and other related departments.

• Accurately inputs customer data from subscription documents to establish new Alternative fund accounts.
• Updates new account and funding status in key third-party or industry portals, as applicable.
• Processes basic Alternative fund transactions, including purchases, repurchases, tenders, capital calls, bonus share issuances, Cap/Track/Convert exchanges, transfer in kind, and change of ownership requests.
• Coordinates fund closings for daily and periodic close structures, ensuring processing is completed accurately and on schedule.
• Monitors warehoused purchases, transfers, and repurchases through the warehouse window, ensuring timely follow-up through the applicable close or event date.
• Runs reporting for capital call events, supports call letter or email issuance, and processes commitments when received.
• Reconciles trades associated with product closes or events and coordinates money movement support with sponsors and Control on a periodic basis.
• Communicates with broker-dealers, custodians, clients, or internal partners to obtain missing information and resolve processing questions.
• Supports account maintenance, returned mail, event tracking, and control report clean-up activities as needed.
• Submits procedure update requests when procedures require addition, deletion, or revision.

May perform other duties as required and assigned.

• Engages with clients, broker-dealers, custodians, and internal partners as necessary for general information, issue resolution, inquiries, or reporting needs.
• Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.

• Bachelor’s degree in business administration or a related field.
• 1-3 years of experience in client services, transfer agent operations, financial operations, or a related field.
• Background in the financial services industry.
• Series 6 license is an asset.

Equivalent education and experience will be considered.

• In-depth understanding of Non-Registered and Registered Retail Alternatives products, including REITs, BDCs, CEFs, interval funds, tender offer funds, and unitized private structures.
• Knowledge of mutual funds, Alternative investment offerings, transfer agent operations, and related servicing requirements.
• Microsoft Office Suite.
• Adobe Acrobat.
• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approach with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual…