CRE Loan Servicing Manager

Cooperative Business Services offers a comprehensive, end-to-end commercial lending solution that empowers financial institutions with cutting-edge software, expert services, and strategic business development resources. Additionally, we support borrowers by providing tailored business loans designed to fuel growth and success. With a focus on innovation and collaboration, CBS ensures seamless processes and enhanced opportunities for lenders and borrowers alike.

At CBS, our goal is to set the standard for excellence in business lending. We strive to be the best — in our processes, in our service, and in the results, we help our clients achieve. We’re deeply committed to serving our partner credit unions and borrowers with integrity, precision, and a shared vision for sustainable growth.

Join us on this journey as we continue to transform the future of commercial lending.

CBS is seeking a Loan Servicing Manager to lead our loan servicing function and oversee the team responsible for administering and maintaining commercial loan accounts. This position plays an important role in protecting client assets, maintaining the accuracy and integrity of servicing transactions, and ensuring reliable service delivery to our client credit unions.

The Servicing Manager is responsible for the overall performance and effectiveness of the Servicing team, providing leadership, direction, coaching, and accountability while ensuring appropriate operational controls and procedures are maintained. This individual will also evaluate servicing practices, identify opportunities for improvement, and strengthen processes that support accuracy, efficiency, risk management, and a consistent client experience.

The ideal candidate combines strong commercial loan servicing knowledge with sound financial judgment, operational leadership, and the ability to develop a team while continuously improving how work gets done.

• Lead and develop the Servicing team by establishing expectations, managing performance, distributing workloads, and fostering accountability and professional growth.
• Oversee commercial loan servicing operations to ensure accurate, timely, and reliable account administration and client service.
• Maintain effective financial controls and operational risk management practices to protect client assets and support regulatory and contractual compliance.
• Oversee servicing transactions, reconciliations, reporting, and exception resolution to ensure accuracy and operational integrity.
• Monitor department performance, identify opportunities for improvement, and implement processes that strengthen efficiency, accuracy, and service delivery.
• Collaborate with internal departments and client credit unions to resolve servicing concerns, support business needs, and maintain effective working relationships.

• Bachelors degree in Business Administration, Finance, Accounting, or a related field; equivalent relevant experience may be considered.
• Five or more years experience in commercial loan servicing, preferably within a financial institution, credit union, or commercial lending environment.
• Experience leading, supervising, or developing employees, including establishing expectations, providing feedback, and managing team performance.
• Strong understanding of commercial loan servicing activities, including payment processing, payoffs, account maintenance, reconciliations, and servicing transactions.
• Knowledge of financial controls, transaction authorization, fraud prevention, and operational risk management practices.
• Ability to analyze financial and operational information, identify discrepancies or trends, and exercise sound judgment in resolving…