OAG - Child Support | Child Support Officer II-III

OAG - Child Support | Child Support Officer II-III | 26-0190

Join the Office of the Attorney General’s Child Support Division (CSD) to support responsible parenting and ensure children receive needed support.

• Conduct detailed investigations to locate absent parents, verify employment, determine assets.
• Assist in establishing paternity for children born out-of-wedlock.
• Obtain and enforce court orders for child support and health care coverage.
• Negotiate lump-sum payments and out-of-court settlements.
• Monitor child‑support cases and refer delinquent cases for enforcement actions.
• Document all case actions in the agency’s system (e.g., ChAMP, ECM).
• Review and maintain virtual child‑support files for accuracy.
• Assess case closure eligibility and attend court hearings as needed.
• Research case information via computer systems.
• Maintain knowledge of child‑support policies, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
• Explain program policies, procedures, and regulations to customers.
• Respond to customer inquiries and resolve complaints about case status.
• Assess validity of complaints against the IV‑D program impartially.
• Serve as Notary Public and perform related duties.
• Attend work regularly and maintain confidentiality of sensitive information.
• Comply with agency policies, including ethics and integrity.

• For CSO II:
  High‑school graduation or equivalent. Bachelor’s degree acceptable; relevant experience may substitute one year of education per year of experience.
• Knowledge of investigative practices and techniques.
• Interviewing and negotiating skills.
• Computer skills for word processing and data entry/retrieval.
• Basic mathematical computation skills.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Effective oral and written communication.
• Sound judgment and decision‑making.
• Positive response to feedback.
• Cooperative teamwork in a professional office environment.
• Excellent customer service skills.
• In‑person presence required at OAG work location; ability to travel up to 15% of the time.
• Comfortable lifting 30 lbs.
• Typing 35 wpm (typing test required).

• All CSO II items plus one year of full‑time experience in child‑support program, credit collections, investigations, legal assistance, or IV‑A eligibility.

• Graduation from accredited four‑year college or university.
• Proficiency in Spanish (reading, writing, speaking).

Application is electronic through CAPPS Recruit;
Texas application required. Background check may be conducted. Military cross‑walk information available at the specified site.

Salary: $85,000 – $120,000 per year.

Location:

Houston, TX.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER.