Business Office Coordinator

Overview

The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Business Office Coordinator to join our team. Under the direction of a designated supervisor, the Business Office Coordinator ensures that business office functions are completed, including front desk functions, client check‑in/out, compilation and verification of demographic and financial data, obtaining authorizations, scheduling and template management for clinical staff, maintaining communication with all site staff, and serving as a liaison for appointment changes.

The coordinator works independently, demonstrates good judgment, organizational skills, and adaptability to a fast‑paced environment while providing excellent customer service to clients and staff.

• Ensures accurate process of check‑in and check‑out of patients according to departmental/organizational procedures.
• Ensures completion of all data, forms and documentation according to departmental/organizational procedures.
• Completes, verifies and enters data for all services and verifies eligibility documentation required for initial and ongoing services.
• Collects, tracks, and monitors data related to demographic, financial, and billing information.
  
  Communicates financial eligibility and other pertinent information to unit/management as needed.
• Schedules all appointments for consumers per organizational/departmental procedures.
• Notifies management or designee of any ongoing problems or noted areas of concern with services billed, demographic information, check‑in and checkout, or schedules.
• Creates and maintains scheduler templates consistent with scheduling protocol in the agency’s system.
• Reviews, builds and corrects templates/schedules and notifies consumer and clinician with pertinent information per department procedure.
• Makes adjustments to staff schedules relating to PTO and/or other administrative leave.
• Monitors appointment slot availability, no‑shows and cancellations for all staff.
• Completes and sends accurate reports as assigned within specified time frames.
• Works with others in a collaborative manner; actively participates as a member of the team.
• Attends required agency meetings and trainings.
• Maintains professional behavior and provides excellent customer service to both staff and clients.
• Demonstrates ethical conduct, professionalism and confidentiality at all times.
• Adapts to changing working requirements in a fast‑paced environment. Flexible to meet ongoing needs of the agency.
• Complies with agency policies and procedures, accrediting/regulatory bodies and performance contract documentation requirements.

• High School Diploma or General Education diploma.
• Minimum 1 year of experience in one or more of the following areas:
  Healthcare, Revenue Management, Cash Flow Management, Front Desk/Receptionist, Customer Service Representative.

• Well‑developed interpersonal, organizational, and problem‑solving skills.
• Team player with a desire to provide a high level of customer service.
• Strong verbal and written communication skills; able to interact effectively at all levels within the organization.
• Ability to maintain confidentiality of all work‑related matters and to communicate effectively and tactfully within all levels of the agency.
• Strong computer skills, including use of Email, Excel and agency information systems.
• Proficient keyboarding skills.
• Excellent organizational and time‑management skills.
• Bilingual (English/Spanish) preferred.

The Harris Center offers a competitive salary and a suite of benefits designed to enrich your life professionally and personally. You will enjoy a robust retirement plan with company matching, prior service credit for Paid Time Off accrual, cell phone discounts, exclusive entertainment deals through Tickets at Work, a free Headspace subscription, an Employee Assistance Program, and student loan forgiveness programs.

This posting is associated with position #4351‑88337.

The Harris Center is the state‑designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD)…