Medical Receptionist

Townsen Memorial Hospital is hiring for a full-time Medical Receptionist to join our Surgery Center located in Houston, Texas 77072

The Medical Receptionist is responsible for greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. The Medical Receptionist exhibits professionalism while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization.

• Greet patients as they arrive at the facility and provide appropriate information.
• Ensure all vendors and visitors are signed in and processed according to facility policy.
• Assist patients to complete all necessary forms and documentation, ensuring completeness and accuracy.
• Update patients’ information in the database and log all demographics in the EMR system.
• Maintain patient accounts by recording, updating, and configuring personal and financial information in the e-clinical system.
• Obtain revenue by recording and collecting patient charges.
• Move patients through appointments as scheduled and notify providers of patient arrival.
• Answer the telephone, assist with inquiries, direct calls and messages to appropriate medical office staff.
• Respond to and comply with requests for information, including sending faxes and e‑mails.
• Update appointment calendars, schedule, and reschedule patients’ appointments.
• Support medical staff by completing administrative requirements.
• Call patients and remind them of their appointments.
• Keep patients’ families informed of patient status.
• Manage filing and record‑keeping activities.
• Create and label patient charts, obtaining all necessary documents related to the chart.
• Ensure the reception area is well maintained, neat, and clean, including magazines.
• Follow all safety rules, report accidents promptly, and correct minor safety hazards.
• Communicate with peers and management regarding any hazards identified in the workplace.
• Adhere to company standards of business conduct and protect patient and family privacy rights.
• Maintain confidentiality of patient records in accordance with policy, procedure, and HIPAA requirements.
• Report statistics as required.
• Coordinate mail flow in and out of the office.
• Maintain stock of forms and office supplies.
• Perform other related duties as assigned.

• Exceptional customer service and phone etiquette; communicates professionally with patients.
• Demonstrates Customer Service Standards (smiles, eye contact, greeting each patient and visitor, seeking contact, appropriate body language, and going above and beyond for each patient).
• Knowledge of administrative and clerical procedures, office procedures, and terminology.
• Knowledge of systems such as word processing, file and record management.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail, thoroughness in completing work tasks.
• Ability to maintain composure, control emotions, and avoid aggressive behavior.
• Ability to remain efficient in high‑stress situations, accept criticism, and remain calm.
• Adaptability, openness to change, and flexibility in a varied workplace.
• Ability to work independently, guide oneself with little or no supervision, and get things done.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Demonstrates polished patient interaction, organizational, multitasking, and task‑oriented skills.
• Ability to complete additional educational requirements as assigned by due dates.

• High School diploma or GED.
• One (1) year of experience in a medical office setting.
• Basic Life Support (BLS) certified or must be obtained within thirty (30) days of hire.

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting‑edge healthcare to our patients, our communities, and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.