PCA​/Unit Administrative Assistant - 6E Nights

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At Houston Methodist Willowbrook Hospital, the Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) is responsible for performing key functions that support the interprofessional team in delivering high quality, cost-effective care. The PCA/UAA demonstrates basic knowledge and skills to communicate appropriately and carry out delegated nursing assistant level tasks for assigned patient populations, assisting in the delivery of patient care and services under the supervision of a licensed nurse.

This position performs basic patient care activities of daily living (ADLs) within unit-specific defined limits and job scope, such as assistance with elimination, hygiene, comfort, safety, nutrition, and activity, while maintaining competency requirements for computer medical terminology and other job-related functions, and practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values:
Integrity, Compassion, Accountability, Respect and Excellence. The PCA/UAA assists with calls to physicians and their offices, bed management, transfer services or other floors, coordinating with Operations Administrator as needed, answering incoming unit telephone calls and transfers as appropriate.

• Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance. Works well with others to contribute to the work effort and facilitates problem resolution, responding positively to requests for assistance.
• Interacts with peers, staff, and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communicates to promote work efforts and problem resolution in a clear and professional manner. Collaborates with all interprofessional team members by actively communicating and reporting pertinent patient care information in a timely manner.
• Contributes toward improvement of department scores for employee engagement and peer-to-peer accountability.

• Follows patient- and family-centered care standards and provides direct patient care under the direction of a registered nurse. Documents care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures. Responds to the call light system, contacting nursing personnel as appropriate, and follows through with meeting patient needs.
• Pulls/prin ts daily reports per unit standard (e.g., daily shift report, charge nurse reports, handoff reports, My Daily Care Plan). Assists with calls to physicians and their offices, bed management, transfer services or other floors, coordinating with Operations Administrator as needed. Organizes unit workflow, paperwork as needed, proactively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision.
• Coordinates requests to Facilities Management and Biomed regarding department needs or broken equipment. Rounds through the unit to check for environmental or equipment needs. Serves as an in-house courier as needed (e.g., retrieving specimens, hand-delivering labs).
• Contributes toward improving department scores for patient satisfaction through peer-to-peer accountability (bedside shift handoff/report).

• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Protects patient and family privacy and maintains patient safety.
• Provides appropriate hand-off at change of shift at the patient bedside to communicate and collaborate, promoting patient-centered care.
• Performs hourly rounding to ensure patient needs are met (four P’s). Monitors unit noise levels to improve patient satisfaction. Responds to patient calls promptly. Reports near misses and collaborates with the interprofessional health care team to improve patient safety.
• Contributes toward improving quality…