Unit Administrative Assistant Night

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Full Time Night Shift At Houston Methodist, the Unit Administrative Assistant (UAA) position performs key functions that support the interprofessional team in delivering high quality, cost-effective care. This position assists with the process for transfers or transport for procedures and employs effective communication skills in all interactions and promotes excellent customer relations. The UAA position provides prompt and personalized service to all patients, responding to the nurse call system as appropriate, contacting nursing personnel, and follows through with meeting patient needs.

This position oversees multiple priorities and uses organizational skills to maintain an orderly environment and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values:
Integrity, Compassion, Accountability, Respect and Excellence.

Non-exempt

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)

• Two years of secretarial/office, college/vocational training or patient care
• Prior health care experience and/or medical terminology preferred

• BLS - Basic Life Support or Instructor (AHA) preferred

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co‑workers in a manner consistent with a customer service focus and application of positive language principles.
• Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)
• Highly proficient computer application skills

Provides prompt and personalized service to all patients. Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs. Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance.

Communicates in a positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner. Escalates issues to staff and leadership as needed. Uses time efficiently, consistently offers assistance, and responds positively to requests for assistance from other team members.

Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit‑based scorecard, i.e. peer‑to‑peer accountability.

• Organizes the unit work flow, paperwork as needed, pro‑actively problem‑solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision. Pull/print daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan.
• Coordinates the requests to Facilities Management/Maintenance and Biomed regarding department needs or broken equipment. Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed. Serves as an in‑house courier which may include retrieving blood, hand‑delivering labs, tele boxes, etc.
• Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed. Assists with the process for transfers or transport for procedures. Follows up calls for tests and procedures as directed by…