Emergency Dept Technician

Emergency Room Technician

At Houston Methodist, the Emergency Room Technician position is responsible for maintaining knowledge and skills necessary to communicate appropriately and carry out delegated tasks for diverse patient population and their families in the Emergency Room, performing patient care activities's), as needed. This position performs delegated patient care duties under the supervision of a licensed nurse. The Emergency Room Technician records data established by policy and procedure, and reports observations and patient problems to the licensed nurse and/or provider.

The Emergency Room Technician is responsible for assigned non‑nursing functions independently, handling patient care and technical issues as they arise within the scope of their job. This position also performs clerical tasks such as answering the phones and transcribes orders as needed.

Non‑exempt

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)

• Six months in an emergency setting or Emergency Medical Technician Basic or Intermediate certification (State of Texas)

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute

• CPT – Certified Phlebotomy Technician (ACA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on‑going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co‑workers in a manner consistent with a customer service focus and application of positive language principles
• Displays strong time management skills
• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co‑workers
• Practices proper infection control, including precautionary procedures
• Independently adapts to multiple ongoing priorities including organizing work flow
• Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
• Strong organizational skills to handle a heavy workload and maintain accuracy
• Possesses competent computer knowledge. Operates multiple computer systems including electronic health records, i.e., Epic, and Microsoft Office (Word, PowerPoint, & Excel)
• Demonstrates ability to access information both in the department and within the hospital system to support the department and interprofessional health care team as appropriate
• Successful completion of validated Basic EKG proficiency exam with a score of 80% and correct identification of lethal dysrhythmias during orientation

• Participates and contributes to a dynamic, team‑focused work unit responding willingly and positively to colleagues needs for assistance and partnership to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner in a clear and timely manner.
• Communicates effectively with patients, family members, co‑workers, medical staff, hospital personnel, and other customers; treats all individuals with dignity and respect. Acts as a patient advocate in coordinating care across the continuum that meets the patient’s needs.
• Encourages open communication to achieve mutual understanding. Follows channels of communication for effective problem solving. Assists other techs and coworkers, manages several ongoing priorities with minimal supervision. Assists in resolving complex issues.
• Provides contributions towards improvement…