Certified Optician

Job Details:

Job Location:

Memorial City - Houston, TX 77024, Position Type:
Full Time,

Travel Percentage :
None, Job Category:
Customer Service,

LOCATION:

915 Gessner Rd., Suite 250 Houston, TX 77024

Contributes to the organization by providing efficient optical skills to patients for their eyewear needs. The Optician possess a wide range of knowledge applicable to eye care and current eyewear and ensures patients are fitted with frames that fit their needs and lifestyle.

• Provides excellent customer service to patients.
• Ensures that patients are properly educated regarding their visual needs and available lens options.
• Maintains emphasis on profitable operations while satisfying patient needs.
• Works with other managers to ensure comprehensive completion of all operational tasks.
• Styles, measures, adjusts, sells, and dispenses eyewear.
• Notify patients of eyewear progress/arrival.
• Ensures that all dispensary-related objectives are met.
• Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
• Provides guidance and retains knowledge of vision insurance policies.
• Review and verify accuracy of eyewear prescriptions.
• Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
• Manages the efforts for properly filing insurance for eyeglass claims.
• Travel may be required to surrounding HEA offices to provide Optician coverage when needed.
• Other duties as assigned based on business operational needs, including but not limited to:
  • Schedule appointments
  • Order & check in contacts
  • Check Voicemail and take care of inquiries
  • Insertion Removal Training
  • Scan Invoices for Hard Contacts
  • Handle patient complaints, refunds concerns
  • Verify/File insurance for contact purchases

• Demonstrate self-motivation.
• Communication skills.
• Customer service skills.
• Manual dexterity to adjust eyeglasses.
• Skilled in the use of manual lensometer.

This position has no direct reports

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
• Medical
• Dental
• 401(K)
• Free Life Insurance & LTD
• Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

EDUCATION High School Diploma or equivalent

CERTIFICATIONS & LICENSES Obtain ABO (ABOC) certification required. Applicants without certification will have a one-year grace period to obtain. (Reference: HR Policy 104: Certification Requirements)

EXPERIENCE Three (3) years or more experience in optical dispensary and operations.

Extensive experience and understanding of all aspects of operations related to modern optical dispensary.