Ambulatory Services Rep II - Outpatient Bone Marrow Transplant Clinic

We’re searching for an Ambulatory Services Representative II with our Outpatient Bone Marrow Transplant Clinic - someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics.

May orient the patient to the virtual visit process to ensure patient success, if applicable.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

Qualifications Required H.S. Diploma or GED Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Job Duties & Responsibilities Admission
- Check-In/Welcome desk, PAR's, Registration, Past Pending.

Performs patient registration procedures per department process.

May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.

Ensures that all necessary patient forms are provided and filled out for the clinic visit

Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.

Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment

Refers all patients with inadequate funding to the financial counselor with zero reported complaints.

Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.

Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.

Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.

Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.

May perform closing procedures (i.e.

- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes

Insurance Authorization/Collecting cash & deposits

Charge Entry, Billing and Reconciliation Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research;
Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births;
Texas Children’s Hospital West Campus, a community hospital in suburban West Houston;
Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility…