Director of PHP​/IOP

The current delivery model for mental health care is broken in this country. We set out on a mission to reimagine how mental health care is delivered to those who need it. Our goal is to provide a digital-first, modern approach to psychiatry and therapy.

We provide care both in person and virtually, making it easier for patients to access high-quality mental health services when and where they need them.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an integrated approach designed around the needs of our patients. Join us in our mission to make high-quality, affordable, and accessible mental health care available to everyone.

As the Director of PHP/IOP
, you will provide strategic and operational leadership for our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP).

You will be responsible for overseeing program operations, clinical and administrative workflows, regulatory compliance, staff performance, patient outcomes, and overall program growth. This role will work closely with clinical leadership, operations, finance, and executive leadership to build scalable programs that deliver exceptional patient care while meeting organizational and regulatory standards.

The ideal candidate is an experienced behavioral health leader who understands PHP/IOP operations, can build and lead high-performing teams, and is comfortable balancing clinical quality, operational efficiency, compliance, and business performance.

• Provide overall strategic and operational leadership for PHP and IOP programs.
• Develop and implement program strategies, policies, workflows, and performance standards.
• Establish short- and long-term goals for program growth, patient outcomes, quality, and operational performance.
• Identify opportunities to expand and improve PHP/IOP services based on patient needs, market demand, and organizational priorities.
• Build scalable operational infrastructure to support program growth.

• Oversee the day-to-day operations of PHP and IOP programs while ensuring compliance with clinical, regulatory, and organizational standards.
• Partner with clinical leadership to ensure programs maintain high standards of patient care.
• Monitor patient flow, admissions, discharges, attendance, engagement, and overall program utilization.
• Ensure appropriate coordination between psychiatrists, therapists, APPs, nursing, case management, and administrative teams.
• Identify operational barriers and implement solutions to improve efficiency and patient experience.
• Recruit, lead, coach, and develop clinical and administrative teams supporting PHP/IOP operations.
• Establish clear performance expectations, KPIs, and accountability across the program.
• Oversee staffing models, scheduling, resource allocation, and workforce planning.
• Build a collaborative, high-performing, patient-centered culture.
• Identify training and development opportunities to strengthen team performance.
• Address performance and operational issues promptly and effectively.

• Ensure PHP/IOP programs maintain compliance with applicable federal, state, payer, and organizational requirements.
• Maintain strong oversight of documentation, treatment plans, progress notes, assessments, and other required clinical records.
• Partner with compliance and clinical leadership to prepare for audits, surveys, and regulatory reviews.
• Identify potential compliance and patient-safety risks and implement corrective actions.
• Establish and monitor quality improvement initiatives designed to improve clinical outcomes and patient safety.

• Develop and monitor key performance indicators related to census, admissions, utilization, patient engagement, staffing, quality, and outcomes.
• Analyze program performance and provide regular reporting to executive leadership.
• Partner with finance and operations leadership to monitor budgets, staffing costs, revenue performance, and overall program efficiency.
• Identify opportunities to improve program utilization and operational performance while maintaining quality of care.
• Use data to identify trends, solve problems, and drive continuous improvement.

• Ensure patients and families receive a high-quality, compassionate, and coordinated experience.
• Monitor patient satisfaction and identify opportunities to improve engagement…