Senior Patient Affairs Specialist

Job Title:

Senior Patient Affairs Specialist

Division:
Patient Business Services

Work Arrangement:
Hybrid

Location:

Houston, TX

Salary Range: $47,372 to $55,731

FLSA Status:
Nonexempt

Work Schedule:

Monday – Friday, 8 a.m. – 5 p.m.

This position verifies coverage, benefits and obtains insurance prior authorization requirements for specialty office visits such as psychiatry, bariatric and nutrition. Provides great customer service during interaction with patients, providers, Baylor staff, insurance companies and anyone else while performing all job duties.

The ideal candidate must be able to prioritize workload in order to meet productivity standards.

This position is located at Greenway Plaza with opportunities to telecommute.

• Financially clears patients for upcoming services.
• Verifies coverage and benefits for upcoming services.
• Contacts and follows up with non-Baylor PCP offices to obtain insurance referral approvals.
• Obtains insurance referral approvals on behalf of Baylor PCP's.
• Creates estimates and collects patient out of pocket prior to services being rendered.
• Processes external referrals.
• Answers Insurance Verification Helpline and resolves insurance inquiries from patients, physicians, and departments.
• Investigates patient insurance coverage and demographic issues.
• Performs PCP referral approval requests and follow up.
• Accurately documents all work efforts in patient's chart.
• Responds to specific account inquiries by management.
• Assists with STAT verification requests in a timely matter.
• Understands multi-specialty services.
• Performs other job-related duties as assigned.

• High school diploma or GED.
• Three years of relevant experience.

• Epic experience.
• PCP referral submission and follow up experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.