Director of Business Operations

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric therapy, nursing, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance

The Director of Business Operations establishes Care Options For Kids as the provider of choice for clients, caregivers, and referral sources in your Region by managing staff to provide excellent customer service, coordinating client services, and forging strong client and caregiver relationships.

Reports To:

Business Operations Area Director

• Create and implement marketing plan and strategy with clear goals.
• Monitor and evaluate effectiveness of marketing efforts through analysis of activity and referrals.
• Adjust plan, as needed, to maximize ROI of marketing resources.
• Conduct market research including competitive and demographic analyses.
• Identify new and existing top accounts and forge strong business relationships.
• Maintain high level of communication with office staff to stay aware of new and potential referral sources.
• Present multiple service lines to accounts as appropriate.
• Maximize payer relationships in your market by cultivating relationships with health plan Case Managers for existing clients and new referrals through thorough communication, follow up, and customer service.
• Participate in and/or plan networking and/or community events to gain exposure in community.
• Grow the assigned area in client census, service hours, revenue and geographical territory.
• Establish relationships with local children’s hospitals and their case management/ discharge planning departments to become a referral partner for children being discharged that are in need of home health services.
• Meet with potential clients and sell the benefits of our services, our core values and how Care Options for Kids is different in the care we provide.
• Create and implement a recruiting plan for caregivers in conjunction with assigned Recruiter including leveraging local nursing schools/programs.
• Ensure any authorizations for service are current and adhered to.
• Monitor accounts receivable in conjunction with corporate billing department to minimize write-offs.
• Maintain a high level of client satisfaction by making goodwill calls, routine in-person home visits, ensuring adequate number of caregivers, etc.
• Maintain a high level of caregiver satisfaction by making goodwill calls, routine in person visits, appropriately matching caregivers within their preferences, etc.
• Manage office to budgeted performance expectations.
• Participate in budgeting or annual planning activities as requested.
• Be available during office hours for survey and after hours for issues that arise.
• Submit all requested reports, action plans, etc. timely to management as requested.
• Assist with administrative duties such as answering phones, ordering supplies, etc. as needed.
• Ensure adherence to and compliance with all applicable laws, regulations, accreditation standards and policies and procedures of the organization.
• Investigate and resolve all client and caregiver complaints timely.
• Oversee Plans of Action, Plans of Correction or Quality Improvement activities as needed.
• Orient new hires to EMR system and review employee handbook to outline expectations.
• Ensure the new hire is successfully placed with a…