Senior Patient Access Representative - Internal Medicine
Listed on 2026-10-16
-
Healthcare
Healthcare Administration, Medical Billing and Coding, Medical Receptionist, Medical Office
The UTHealth Department of Internal Medicine is seeking a dedicated Full-Time Senior Patient Access Representative to join our team in the Texas Medical Center. This position follows a Monday–Friday, 8 a.m.–5 p.m. schedule and plays a key role in supporting both patients and staff. As a team leader, you will mentor fellow employees while managing essential front‑office responsibilities, including scheduling patient appointments, ensuring medical necessity compliance, verifying insurance eligibility, processing referrals and authorizations, and posting payments.
We're looking for an experienced professional with a strong background in front desk operations, insurance verification, and referral/authorization workflows who is ready to contribute to a fast‑paced, patient‑focused environment.
What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you'll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position
Key Accountabilities:
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
- Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required time frames.
- Posts payments in the computer system and generates the appropriate patient receipts.
- Monitors, reviews and resolves patient account issues on assigned reports. Performs account analysis and trending.
- Completes quality review and monitors for process improvement opportunities.
- Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training.
- Communicates in an…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).