Regional Practice Manager

Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma.

Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way.

We are open to candidates based in any of these locations, as long as you are willing to travel and cover the other MSAs as we grow and add volume.

• Provide operational leadership for multiple infusion centers, ensuring consistent execution of organizational standards, regulatory compliance, and exceptional patient care.
• Lead, mentor, coach, and develop high-performing clinical, intake, and administrative teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Independently assess operational challenges and make timely decisions that support patient care, compliance, employee engagement, and organizational objectives.
• Monitor regional performance metrics, identify operational trends, and implement strategies to improve efficiency, patient satisfaction, and financial performance.
• Ensure standard operating procedures are consistently followed while identifying opportunities for process improvement and operational scalability.
• Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and overall operational continuity across assigned practices.

• Serve as the regional operational expert for patient access, reimbursement, and healthcare insurance processes.
• Provide daily guidance and real-time support to Intake teams navigating complex payer requirements, prior authorizations, denials, appeals, medical necessity requirements, referral barriers, and specialty medication access.
• Analyze payer policies and independently develop operational strategies that improve patient access while maintaining compliance with payer and organizational requirements.
• Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to proactively resolve reimbursement challenges and improve referral conversion.
• Monitor payer policy changes and communicate operational updates, workflow enhancements, and best practices to regional teams.
• Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer-specific expectations to promote consistency and operational excellence.
• Escalate highly complex reimbursement issues appropriately while independently resolving routine and moderately complex insurance challenges.

• Manage staffing models and labor utilization to meet patient demand while maintaining productivity and financial performance.
• Address patient, provider, employee, and facility concerns promptly while maintaining a high standard of professionalism and service.
• Prioritize multiple operational initiatives simultaneously while maintaining accuracy, responsiveness, and attention to detail in a high-volume environment.
• Utilize multiple technology platforms, including EHR/EMR systems, payer portals, referral management software, scheduling platforms, CRM systems, Microsoft Office, and other healthcare applications to manage daily operations and resolve patient access challenges.
• Travel throughout the assigned region, including occasional short-notice travel, to provide onsite operational leadership, staffing support, training, and business continuity as organizational needs arise.

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
• Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or a related healthcare setting.
• Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations,…