PM Front Office Supervisor

Thompson Houston is hiring for a PM Front Office Supervisor to join the hotel’s front office team. The property is located in a 36-story skyscraper at Buffalo Bayou Park, offering luxury amenities including 172 guestrooms, 34 suites, 100 residences, a spa, fitness center, several destination restaurants, a private heliport, a one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces.

Benefits for Thompson Houston colleagues include:

• Free room nights, discounted and Friends & Family room rates
• Medical, dental and vision insurance with a 30-day waiting period
• 401(k) with company match
• Free parking
• Generous paid time off
• Paid family bonding time and adoption assistance
• Tuition reimbursement
• Employee stock purchase plan
• Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and more)

• Provide leadership and direction to front office staff; support senior leadership by developing and assuming basic management responsibilities.
• Coach and guide associates; coordinate training, scheduling, payroll, and interviewing as appropriate.
• Lead front office agents responsible for the guest registration process and communication of hotel services and promotions.
• Maintain a high level of guest service to create a positive guest experience.
• Process forms of payment and respond to guest inquiries as part of front desk duties.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations with at least 1-2 years in a hotel front desk role.