Concierge - Hilton Americas Houston

Job Description

Concierge - Hilton Americas Houston (HOT0C714)

Hilton Houston Convention Center 1600 Lamar Street Houston 77010

“Be the Key to Houston:
Where Every Guest Experience Begins With You.”

At Hilton Americas–Houston
, our Concierge team is the heartbeat of the guest experience. As a Concierge, you won’t just give directions or make reservations—you’ll create unforgettable moments in one of Houston’s most iconic downtown destinations.

Located steps away from the George R. Brown Convention Center and surrounded by Houston’s arts, dining, and sports scene, this role is perfect for someone who loves people, knows the city, and takes pride in delivering world‑class hospitality.

A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Serve as a trusted local expert, offering personalized recommendations for dining, entertainment, shopping, and attractions across Houston
• Anticipate guest needs and turn special requests into seamless experiences
• Build genuine connections with guests, creating warm, memorable first and last impressions
• Coordinate reservations, transportation, and special arrangements with accuracy and care
• Represent the Hilton brand with professionalism, positivity, and attention to detail

• You’re naturally welcoming, confident, and enjoy helping others
• You communicate clearly and love solving problems in real time
• You have a passion for Houston and enjoy sharing what makes the city special
• You thrive in a fast‑paced, guest‑focused environment

• Be part of a globally respected hospitality brand
• Work in a vibrant, upscale downtown hotel with diverse guests from around the world
• Grow your career with Hilton’s training, development, and travel benefits
• If you’re ready to be the person guests rely on to unlock the best of Houston, your place is at the Concierge desk at Hilton Americas–Houston

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Process and deliver messages for guests
• Retrieve mail, small packages and facsimiles for guests as requested
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Register VIP guests, as needed
• Promote Company marketing programs and distribute printed materials, as needed

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Guest Services, Operations, and Front Office